If you are on repeat medication you can order your prescription via our online ordering service 'My Health online'. Initially you will need to contact the surgery to register for this service, you will then be given a personal pin number and details of how to access this facility.
Visit the website here: My Health Online
NOTICE: the My Health Online website is currently not fully compatible with Internet Explorer 11
It has come to our attention that the ‘My Health Online’ website is not fully compatible with Internet Explorer 11. If you enter your details incorrectly, the reCaptcha box will appear for verification; however, you will not be able to place a tick in the box to allow login. If you encounter problems logging into ‘My Health Online’ we advise you use another internet browser, such as Chrome or Firefox to access the website.
Alternatively requests for repeat prescriptions can be placed via your usual pharmacy.
We do not take orders for repeat prescriptions over the phone, in order to reduce the risk of an error occurring.
Please allow two complete working days before collection and make allowances for weekends and public holidays. All prescriptions will be sent from the surgery to a Pharmacy of your choosing in Rhyl. Please ensure you have notified us of your preferred chemist so that we can forward all prescriptions to them.
Our Prescribing Team is available at the practice to answer any questions you may have about the medication we have prescribed for you.
The Practice regularly reviews patient prescriptions to ensure that medication is being provided to you as we intended when it was first prescribed. You may on occasions receive a letter from us to suggest changes to your prescription. These changes include:
- changing your old prescriptions to new types of the same drug
- changing the name of the drug which appears on your prescription from brand-names to chemical names so that the NHS can dispense them from a wider range of suppliers. The active drug within the medication will remain exactly the same but may be obtainable for less money to the NHS than the branded drug.
If you have any questions about your medication or about any changes we make to your medication you can contact our prescribing team directly at the surgery on 01745 333632.