All patients registered with the practice may request a consultation. This can be done either by visting the surgery or telephoning us on 01745 350680. A home visit will be provided at the discretion of the doctor if the patients medical condition prevents attendance at the surgery.

All of the nurses & doctors do sessions at both our surgeries and patients can book appointments at the surgery of their preference.

Note: When contacting us by phone on a day when all our routine same-day appointments have gone, patients will have the option to be transferred to Emergency Triage. This team will then assess your call and, if necessary, arrange an appointment with a duty clinician.

You may ask to see your preferred GP and we will make every attempt to accommodate your request where feasible.

If your appointment is of an urgent nature, we cannot guarantee that you will be able to see your preferred GP.

If you have an issue requiring immediate attention, please inform the receptionists. They will attempt to schedule a suitable appointment for you if available. Occasionally, they might ask for a brief explanation of the problem to ensure the most appropriate appointment. While you're not obligated to disclose the issue, it aids in finding the most suitable appointment. We appreciate patients not misuse urgent appointments. Those clinically triaged as needing urgent assessment receive a same-day consultation, which may be in person, over the phone, via video call, or through a home visit.

If you would like to speak to the doctor or nurse by phone then please ask the receptionist for a telephone consultation appointment. 

All children under 16 years of age with acute presentations will be offered a same day consultation.

If you are in close viscinity of the surgery or just arrived, you can self arrive yourself by following the link below:

Self Arrival

 This will save you having to join the queue.

We offer home visits for clinically justified cases such as house-bound patients and the terminally ill. If you need a home visit, please contact the surgery early for the doctor's availability. Whenever possible, please try to attend the surgery, as the doctor can see multiple patients in the time it takes for one home visit. Home visits are reserved for genuine health reasons, not simply for patient convenience. In most cases, we prefer small children to be brought to the surgery for a more comprehensive assessment, as we can provide better care with available facilities and often see young children more promptly by scheduling them between existing appointments.

If your request is for an emergency then dial 999. 

This page explains how to book routine ambulance transport to get you to hospital for a pre-arranged appointment, or admission. The ambulance service will only provide transport if

• You need a stretcher to get to hospital or-
• You can't walk unaided or without the assistance of ambulance staff or -
• You are unable to get home unaided following hospital treatment or- 
• Your doctor feels that you need transport due to your medical condition. 

The ambulance service requires at least 2 full working days notice to arrange transport. If you are eligible please phone the Welsh Ambulance Service Non-Emergency Transport Centre booking line on 0845 6076181, giving enough notice, and they will make the necessary arrangements. They are open Monday to Thursday 9am-5pm, Fridays 9am-4pm, excluding Bank Holidays.

Patients can book certain appointments online by using the NHS Wales App. 

Please be punctual for your appointment, as arriving late may result in being unable to be seen. If you miss your appointment, rescheduling may only be possible on the next working day, unless it's a medical emergency requiring immediate attention.

If you require an interpreter for your appointment, one can be arranged. Please ask at reception.

Polish: Jeśli potrzebujesz tłumacza na spotkanie, możesz go zorganizować. Proszę zapytać w recepcji.

Romanian: Dacă aveți nevoie de un interpret pentru programarea dumneavoastră, se poate aranja unul. Vă rugăm să întrebați la recepție.

Panjabi: Jēkara tuhānū āpaṇī mulākāta la'ī kisē dubhāśī'ē dī lōṛa hai, tāṁ ika dā prabadha kītā jā sakadā hai. Kirapā karakē risaipaśana'tē puchō.

Urdu: اگر آپ کو اپنی ملاقات کے لیے کسی مترجم کی ضرورت ہے، تو ایک کا انتظام کیا جا سکتا ہے۔ براہ کرم استقبالیہ پر پوچھیں۔

Other languages available (please ask).

Please notify the reception staff if you cannot attend your appointment to allow it to be offered to another patient. Failure to inform the practice may result in a default notification, and persistent defaulters may be removed from the list.

You can use our appointment cancellation notification form if the appointment is scheduled more than 24 hours in advance (excluding weekends and public holidays). Alternatively, you can also cancel your appointment via text.

Take advantage of our texting service for appointment confirmation, reminders, and the convenience of canceling if needed. To access this service, kindly register by completing a consent form. Ensure your contact details are up to date by notifying us of any changes in your address, telephone numbers, or email address.

Clarence Medical Centre is a purpose-built, two-story facility with wheelchair-accessible consulting rooms. A patient lift and a public staircase ensure accessibility to all rooms. The main entrance is reachable via ramps from West Kinmel Street and the surgery car park, which has dedicated disabled parking bays. Hearing loops are available in both surgeries.

Ty Elan Surgery is entirely on the ground floor, providing full wheelchair accessibility. The facility offers ample parking, including disabled bays in front of the surgery and adjacent pharmacy. Hearing loops are also installed.