COVID-19 Surgery Statement

COVID-19

Due to the current Coronavirus Pandemic and to protect our patients we have made fundamental changes to the services we deliver. The most important message we can give to patients is that IF YOU HAVE FLU LIKE SYMPTOMS, FEVER OR COUGH PLEASE DO NOT ATTEND THE SURGERY.  THIS INFORMATION IS NOW APPLICABLE IRREVELENT OF ANY FOREIGN TRAVEL. 

At the moment our primary aim is to reduce the amount of footfall in to the surgery. We will be doing the majority of our consultations via phone or video calling. For video calling to work you will need a smart phone and the surgery will need to have a current mobile number for you.  Please ensure the PCA team member you speak to has your current number. 

If you feel you require medical attention please ring the surgery on 01745 350680 for our PCA team to arrange for a clinician to contact you. If the clinician advises you to come to the Surgery for a face to face consultation, please come through the gates in the Surgery car park and use the intercom by the door. Please be aware that whilst in the surgery, a face covering will need to be worn at all times.  A receptionist will then ask for your details, determine who your appointment is with and arrive you on the system. When the receptionist opens the doors, please make your way directly to the seating area following the social distancing measures we have put in place.

Please be aware that we do not take repeat prescription requests over the phone. Your prescription can be ordered using our online ordering service, My Health Online or via your local pharmacy.

If you have not already done so, please contact the surgery to nominate a pharmacy for you to collect your prescription. All prescriptions will now be sent straight to a pharmacy.  

These changes will remain in place for the foreseeable future.

Social Distancing

We would like to stress the importance of social distancing. It has been recommended that people stay 2 metres away from each other.  To aid with this we have placed markers on the floor inside the reception waiting area and instigated a one way system.  Additionally we have painted yellow dots to guide you and remind you of this both outside the practice and outside our neighbouring pharmacy.

Please take note of the signs and markings that are there to assist you.  Thank you for your understanding during this time.

For up to date information please follow the following links:  

COVID-19 - Latest Information

COVID-19 - Guidlines for testing in Wales